FAQ

This FAQ was created to answer General Questions about our Services, Pricing, and other questions we tend to get a lot.

  1. How much do you charge?
  2. Our hourly rate is $95/hr--which includes home visits and remote services. We charge in quarter-hour chunks depending upon how long it takes to get the job done. We have a diagnostic fee of $42.50 which is waived upon acceptance of the job and your approval.

  3. How long do repairs take?
  4. We have a turnaround usually of 3-Business days, depending upon how many systems we currently have in-shop and whether or not any replacement parts are readily available. We always keep our customers up-to-date on what is going on with their system and they are always welcome to reach out via phone or text for an update.

  5. Are you an Apple Store?
  6. No, and yes we know we appear in Google Search but we do not sell Apple products.

  7. Do you work on Macs?
  8. It depends on what the problem is and the following is what we can do:

    • Drive Replacements
    • RAM Replacements (Upgrades dependent upon System Capabilities)
    • Virus/Malware Removal
    • OS Upgrading
    • Software Installation/Setup
    • Migrating Data to a New Apple System

    Apple is a proprietary system, what this means is that Apple does not sell its hardware through third-party sellers and we cannot obtain those replacement parts.

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