I Think My Computer's Infected
If your computer is running slow and Apps crash or become completely inaccessible, it's possible that your PC could be infected. Here are our recommendations on what to do if you think your computer has a virus.
For our Corporate Customers: Contact us immediately, either through the Help Desk or by giving us a call, so that we can schedule one of our techs to remotely access your system and check for an infection. It is important we are informed as soon as you suspect the PC may be infected, especially if the PC is connected to your company's network.
For our residential customers, here are a few things you can do to find out if you're infected. If after reading the rest of this article you are not comfortable performing any of the following actions don't hesitate to bring the computer in for a cleaning. The charge for virus removal ranges from 45 minutes to a full 1 1/2 hours. For more information about our Pricing please visit our FAQ page
First, run your Antivirus and be sure you select a Full Scan.
Q. If I have an antivirus, how did my PC get infected?
We get asked this question a lot, and the truth is that no antivirus is 100%. What you can do to help prevent an infection is to practice safe web-browsing techniques. Don't click on random adverts or articles that are for a website you've never heard of or visited before. If your antivirus has a web browser extension install it, and install an AdBlocker as well. These will help protect you from getting an infection and keep you and your computer safe.
After that is done, download and run SuperAntiSpyware.
Then, you're going to want to run Malwarebytes.
This next scan is also from Malwarebytes: ADWCleaner.
Last but not least, run CCleaner.
Now, depending on what the scan found and how infected the computer is, it may be best to reinstall Windows onto the machine especially if the machine is still acting slow or not functioning correctly, or this could be a sign of other issues with the machine. It is at this point that the machine may need to be brought in for diagnosis and repair.