I Think My Computer's Infected
If your computer is running slow and Apps crash or become completely inaccessible, it's possible that your PC could be infected. Here are our recommendations on what to do if you think your PC has a virus.
For our Corporate Customersble: Contact us immediately, either through the Help Desk or by giving us a call, so that we can schedule one of our techs to remotely access your system and check for an infection. It is important we are informed as soon as suspect the PC is infected, especially if the PC is connected to your company's network.
For our residential customers, here are a few things you can do to find out if you're infected. If after reading the rest of this article you are not comfortable performing any of the following actions don't hesitate to bring the computer in for a cleaning. The charge for virus removal ranges from 45 minutes to a full 1 1/2 hours. For more information about our Pricing please visit our FAQ page
First, run your Antivirus and be sure you select a Full Scan.
Q. If I have an antivirus, how did my PC get infected?
I get asked this question a lot, and the truth is that no antivirus is 100%. What you can do to help prevent an infection is to practice safe web-browsing techniques. Don't click on random adverts or articles that are for a website you've never heard of or visited before. If your antivirus has a web browser extension install it, and install an AdBlocker as well. These will help protect you from getting an infection and keep you and your computer safe.
After that is done, download and run SuperAntiSpyware.